Privacy Policy
Effective Date: [Insert Date]
Thank you for choosing Luxe Touch! Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you use the Luxe Touch Massage App ("App") and our website ("Site"). By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect the following types of information:
Personal Information
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Name
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Email address
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Phone number
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Home address
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Payment information (processed securely by third-party payment processors)
Usage Data
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Device information (e.g., IP address, browser type, operating system)
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App usage data (e.g., pages visited, features used, session duration)
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Geolocation data (with your consent) to provide location-based services
Communication Data
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Messages or inquiries sent through the App or Site
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Customer service interactions
2. How We Use Your Information
We use the information collected for the following purposes:
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To provide and improve our services: Schedule and manage massage bookings, process payments, and enhance user experience.
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To communicate with you: Send appointment confirmations, updates, promotional offers, and important notifications.
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To ensure safety and compliance: Verify user identity, prevent fraud, and comply with legal obligations.
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To analyze and improve: Track usage trends, optimize performance, and develop new features.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following ways:
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With service providers: Third-party providers that assist with payment processing, analytics, customer support, and other essential functions.
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With therapists: Share relevant details (e.g., name, address, contact info) to facilitate bookings.
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For legal compliance: Disclose information when required by law or to protect our rights and users.
4. Your Privacy Rights
Depending on your location, you may have specific rights under laws such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), or other applicable regulations:
Access and Portability
You can request a copy of the personal information we hold about you.
Correction and Deletion
You can request corrections to inaccurate data or deletion of your personal information.
Opt-Out Options
Marketing emails: You can unsubscribe using the link provided in the email.
Data collection: You can adjust app permissions (e.g., location or notification settings) in your device settings.
Data Transfer
If you are located outside the United States, please note that your data may be transferred and processed in the U.S., where privacy laws may differ from those in your jurisdiction.
5. Data Security
We use industry-standard measures to protect your information, including:
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Secure Socket Layer (SSL) encryption for data transmission
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Regular security audits and updates
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Limited access controls for sensitive data
However, no system is entirely secure. Please protect your account credentials and notify us immediately of any unauthorized use.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our Site and App. These may include:
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Essential cookies: Required for app functionality.
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Analytics cookies: To track usage and performance.
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Marketing cookies: To deliver relevant ads.
You can manage your cookie preferences in your browser or device settings.
7. Third-Party Links
Our Site or App may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their policies before sharing your information.
8. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
9. Changes to This Privacy Policy
We may update this policy from time to time. Significant changes will be communicated via email or in-app notifications. The updated policy will also be posted on our Site and App with the "Effective Date" clearly indicated.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@luxetouch.com